Posted On: March 24th, 2018    Job Type: Pipeline Jobs    Job Location:
Req Number: JML(see application details)4


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As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? 

Come grow your career with Eurest. 

Job Summary:

The Catering & Conference Services Director is an experienced, entrepreneurial leader with significant experience in the meeting, special events, and the catering industry.  Responsible for establishing and directing standards for catering services across the contract as well as standard operating procedures related to meetings and special events occurring within the managed conference center spaces, this position will facilitate the successful execution of over 10,000 meetings and 20,000 caterings events for over 500,000 attendees annually; resulting in $6.4M in managed volume.  This individual will have executive contact with clients and customers and ensures a high level of operational execution and customer service.

Key Responsibilities: 


  • Work with Client to understand enterprise wide catering policies and ensure policies are being followed by all Compass units.  Alert client to potential policy violations and work with Compass leadership team and unit managers to ensure communication of client policy is appropriate and accurate.
  • Participate in the quarterly catering menu process for the contract.  
  • Oversee the contract wide use of the EMS platform to be used as the exclusive tool for catering ordering across the contract.  Ensure standards, policies and procedures for using EMS database by unit managers are in place, conduct training on the system and ensure data entry meets standards on an ongoing basis. 
  • Provide centralized reporting to client from EMS regarding catering spend and statistics as requested once EMS database is fully implemented. 
  • Directly manage high profile events and meetings for clients and food service team. 


Special Events: 

  • Define 'special events' for client contract and set standards related to execution of events for the contract.
  • Establish sales strategy for growth of internal client revenues and external at designated sites special events.


Conference Services: 

  • Establish, implement and monitor customer service standards for conference center associates, ensuing service levels received by clients are consistent across managed conference center operations in Boston, Charlotte, Chicago, Hopewell, Jacksonville, New York, and Richmond.
  • Monitor conference center standard operating procedures in all locations, ensuring process maps and guidelines are followed across the contract. 
  • Oversee the centralized reservations tool (EMS) for the contract.  Serve as a liaison to client for all EMS related projects and initiatives.
  • Understand, Monitor and Report Voice of the Customer through Pulse Surveys
  • Report monthly conference center utilization and occupancy statistics to client and Compass leadership. 
  • Establish sales strategy for low and under utilized conference center locations across the contract, engage client in approval of sales strategy and implement opportunity.
  • Directly manage high profile meetings for client corporate foodservice clients, Band 0 meetings as requested by the client Corporate Communications Team and Compass/Client meetings.
  • Directly manage Conference Center bumping process for all locations with client. 
  • Develop and maintain strategic relationships with clients, customers and partners.
  • Conduct team meetings with conference center associates, focusing on enhanced communications, operational effectiveness and customer satisfaction.
  • Coordinate Platinum Service training sessions, administer the program across all locations, and insure service standards and expectations are met.
  • Work with External Service Audit Company (LRA) to ensure audits reflect current SOPs, and are conducted on a biannual basis.
  • Monitor and approve all self-audits, and conduct in unit audits to confirm all quality and service standards are being met. 


  • Financial accountability for operation including budgeting, forecasting, weekly and monthly reporting.
  • Managing all human resources functions related to Compass associates, including management recruiting, hiring, training, progressive coaching and counseling and annual evaluations.
  • Ensuring that current policies, procedures and guidelines are being followed by associates.
  • Manage Quality Assurance program and ensure a safe work environment is maintained for all associates. 
  • Ensure highest levels of customer service throughout all lines of business
  • Participate in weekly and monthly calls as required by the operation. 
  • Other duties as requested by Client.
  • Other duties as requested by Compass leadership, including Regional Directors, Senior Vice President and contract wide support team members. 


Preferred Qualifications: 

  • BS degree and a minimum of 5 years Conference Service experience is required
  • Extensive knowledge in event and space management with focus on event logistics and execution
  • Ability to interact with customers in a professional and pleasant manner, on a daily basis
  • Knowledge of financial reporting and experience with financial/statistical analysis
  • Ability to think strategically in terms of both short-term and long-term objectives, changes and challenges
  • Conformity to the highest standards of personal integrity, ethical behavior, and confidentiality
  • Proven experience in managing successful teams in a similar environment
  • Excellent organizational and administrative skills, with the ability to prioritize tasks.  Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously.
  • Familiarity with conference room reservation/space management systems.
  • Superior quantitative, oral and written communications and problem-solving/strategizing skills.
  • Ability to manage and mentor a diverse work force, providing associates with ongoing training and other opportunities for career development.
  • A passion for delivering superior service and providing a transformational experience in hospitality.
  • Self motivated and ability to adapt to a changing environment
  • A consistently professional approach, demonstrating an appropriate level of assertiveness, with an ability to drive the business forward on an ongoing basis.

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Location: North Carolina-Charlotte
Activation Date: Wednesday, March 21, 2018
Expiration Date: Saturday, March 23, 2019
Apply Here Areas of Interest:Hotel/Conference Center Management

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