Click here to Learn More about a Career with Eurest
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations?
Come grow your career with Eurest.
Job Summary:
Working as a Resident District Manager for Eurest will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do
- The Resident District Manager is an experienced, strategic leader with proven multi-unit management experience. Participates on a team and provides overall planning, direction, evaluation and control to assigned food service units to achieve operations and financial goals.
- Provides guidance and motivation to the Foodservice Management team and Culinary Personnel.
- Establishes and maintains effective customer/client rapport and Training and growth of all associates, as well as planning, assigning and directing work. Promotes the professional growth and development of the entire team.
- Financially accountable for the accounts portfolio
- Maintains excellent relationships with employees, guests and Client as well as other departments within the operation. Fosters strong inter-departmental relations with local Facilities Management and cooperates in tandem to achieve SLA compliance
Key Responsibilities:
Client Relations
- Establishes and maintains effective client relationship. Identifies client's needs, communicates unit progress, operations problems and new Company programs to client.
- Communicates a culture to the teams on Service Level Agreements standards and adherence and implements systems and actions to achieve the KPIs to meet the SLA.
- Establishes and maintains effective customer relationships, including service recovery as well as future service deliverables.
Operations and Customer Service
- Conducts operation audits of the unit and designs improvements to optimize financial performance and operational productivity.
- Ensures adherence to company sponsored retailing and purchasing programs
- Conducts, monitors, and supports action planning in response to customer, client and associate satisfaction surveys
- Maintains product and service Compass quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action plans
- Oversees and leads the monthly/quarterly marketing programs and their implementation
- Leads the creation of new programs which result in an increased level of customer satisfaction and operational excellence
- Leads District culinary team and oversees District and Regional menu planning process to ensure Compass compliance and contract SLA adherence to Wellness and Variety
- Reviews and administers responses to customer complaints
Facilities Management
- Communicates and nurtures a culture of Safety and Risk Mitigation as it pertains to the Food Service Facilities
- Oversees CAPEX annual project.
- Leads Compass new openings, renovations, programmatic changes etc. that involve facilities modification
- Interacts with Facilities team (AFM, IFM, etc.) on regular basis and maintains agenda of topics on FS facilities projects
- Conducts audits/walk through of premises and jointly with local management team with a preventative and risk mitigation mindset
Quality Assurance
- Audits units to ensure conformance with the Company, government and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation and record keeping.
- Oversees and maintains applicable preventative maintenance programs and process maps to protect the physical assets of the units and report information according to protocol
- Maintains and communicates a safety/security and risk mitigation mindset which protects both the assets of the unit and the personal safety of employees and customers
- Oversees regular Safety Employee trainings and their completion
- Oversees Food Safety and Sanitation management processes in accordance to Compass and specifically to contract SLA requirement (audits, trainings, reports, checklists). Monitors and motivates QA champions activity on Campus
Financial Management
- Develops and monitors realistic and accurate district forecasts. Ensures units' financial performance meets Company and client forecasts.
- Interprets financial reports for client. Ensures client is aware of current applicable government regulations. Documents business content of client meetings.
- Responsible for financial performance and compliance with Company standards ensuring processes and reporting functions are at standards
- Prepares the annual budget
- Monitors financial performance on weekly and monthly basis through verification and analysis of financial reports. Initiates corrective action plans as needed to align to targets
- Develops short term and long term financial and operational plans for the units which support the overall objectives of the company
Talent Management & HR
- Recruits for management positions. Identifies district training requirements.
- Develops and coaches management associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates.
- Plans and conducts district meetings, making full use of support staff as needed.
- Completes Annual Appraisal process and builds development plans for management team
- Leads and oversees training and development of both hourly associates and salaried managers in accordance with Compass appraisal annual process and Training programs
- Initiates and leads training program initiatives for all employees
- Hires, trains, evaluates and discharges workers
- Manages in compliance with local, state and federal laws and regulations.
Preferred Qualifications:
- Be well versed in all aspects of foodservice management, with a proven track record of success.
- Possess strong strategic thinking skills, with an emphasis on delivering and measuring action plans.
- Be proactive and positive; interact professionally with a diverse group of associates, peers, managers, suppliers, clients and customers.
- Embrace excellence in customer service both for internal and external customers; have excellent verbal and written communication and customer service skills.
- Demonstrate initiative and good judgment in assisting customers, clients, peers and subordinates.
- Have the ability to think quickly and accurately, be able to evaluate problems and make appropriate recommendations to person(s) involved.
- Have the ability to prioritize and manage multiple projects/events
- Have a high level of resilience during stressful periods and the ability to handle last minute changes
- Project Management experience in renovations, new opening and programmatic account changes
- Excellent written and verbal communication and computer skills are needed, including knowledge of MS Office products
- Serve Safe certified.
- Demonstrated profit and loss management ability and client relations savvy is essential
Education and Experience:
- Bachelor's degree in Business or Hospitality; Master's Degree a plus
- Seven years of management experience in positions of increasing responsibility in foodservice
- Five years of multi-unit operations management experience in foodservice
- Demonstrated profit and loss management ability of at least $5M managed volume
- Experience as direct client interface is required
- Excellent computer skills, including advanced spreadsheet and proficiency at learning software ( Word, Excel, PowerPoint proficiency)
Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Location: California-Los Angeles
Activation Date: Monday, November 14, 2016
Expiration Date: Saturday, November 11, 2017
Apply Here