Technical Solutions Consultant I EVA Storage (Pipeline)(HP), Array

JOB DESCRIPTIONT his position is responsible for delivering remote storage customer support in a manner that establishes HP as the premier networked storage support provider. Also, provides support for storage and SAN products in complex configurations and is responsible for call logging, entitling, documenting, troubleshooting, diagnosing, and using elevation and escalation processes when appropriate.

' PERFORMANCE METRICS:' Customer Satisfaction - Deliver service and support in a manner that provides a positive customer experience and reflects HP's commitment to excellence. Productivity - Be available to take in-bound calls and electronic events and use offline time effectively.

Technical Competency - Continually develop knowledge & experience on Storage/SAN products. Teamwork and Quality - Contribute to a positive work environment, share knowledge, identify process issues, embrace change, and complete accurate and timely administrative duties.

Qualifications

REQUIREMENTS:: Strong PC Hardware knowledge - Hard drives, Controllers, SCSI , FibreMicrosoft Operating Systems knowledge - NT, Win2k, Win2k3Strong Verbal and Written communication skills in the English languageTroubleshooting/Problem solving skills Desired but not mandatory: Server/Networking knowledgeAdditional Operating System knowledge - HPUX , Linux, Tru64, MPE, NetwarePrevious Customer Service and Support experienceKnowledge of Data Storage, Storage devices (Hard Drives) and Raid Levels Shift: VariableDepartment: ServicesCareer Level: Experienced.